PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site. You also agree to our Privacy Policies.
If Shipping And Billing Addresses Are Different
We do ship to alternate shipping addresses, but Our website has very strict policies to prevent credit card fraud. For us to ship to a different address than your billing address, you must add that address as an “alternate shipping address” with your credit card company. It is a simple process (should only take a few minutes) that allows us to call your issuing bank and verify that the real card holder has verified this as a valid shipping address.
Our website has consulted and worked with many major credit card issuers to establish this policy. Together we have determined this is one of the simplest and most effective ways to help prevent credit card fraud.
This policy has prevented hundreds of potential fraud attempts since we implemented it, and we have even been able to assist in apprehending credit card thieves. We reserve the right to refuse service to anyone.
We offer Free Shipping for all qualified products to the Worldwide for any amount. For more details on shipping, please check our Shipping Policies page.
We reserve the right to use any freight service we prefer. The customer is responsible to check the package for damage upon delivery. It is important to write a note on the freight company’s delivery receipt if you find any damage upon delivery.
PLEASE NOTE THAT IF THERE WAS NO DAMAGE NOTED ON THE FREIGHT PAPERWORK, WHICH YOU MUST SIGN UPON DELIVERY, ALEKO PRODUCTS IS NOT RESPONSIBLE FOR ANY DAMAGE.
Instructions for receiving damaged product from the freight company:
1. When you receive the product by freight, check it to ensure that it is not damaged and that the style and size is correct.
2. If the product is damaged, you can refuse the shipment, however you must indicate damage on the freight company’s BOL (bill of lading) that you refused the shipment due to damage.
2.1. Contact us with your order number and request a replacement, which we will process in timely manner.
3. If the product is damaged and you accept it, you can request a partial refund for the cost of repair (damage must to be noted on the BOL (bill of lading) supplied by the freight company upon delivery).
3.1. If repair costs do not exceed $150, please call us and provide the requested proof of damage. We will issue a refund, with the refund amount determined according to the level of damage.
3.2. If you think that the repair cost will exceed $150 and you would like a replacement, please call us. Our customer service representative will request good quality photos of the damage that show the entire set of gates, BOL (bill of lading) of delivery, shipping labels and the style label on the crate. Your replacement will be processed in timely manner after we receive and review the necessary photos and paperwork.
3.3. In the case of an order cancellation, the customer is responsible for the cost of shipping, both to the customer’s delivery address and back to our warehouse facility.
3.4. The customer is responsible for the reconsignment fee if the delivery address is changed after the order was shipped from the seller’s facility.
Please note that we will need some time to check the BOL (bill of lading) paperwork to confirm that the customer noted damage before we can process any refund or replacement.
Price, Sale And Promotion
All prices, sales and promotions on this website are for this website only as is. We do not honor other websites coupons/promotions. We also do not match the prices of our competitors websites. Please note that current coupons and promos cannot applied on previous orders. Expired coupons and orders cannot be applied to current/future orders.